Welcome to Men Swimwear Store’s FAQ section! We’ve compiled answers to the most common questions about our premium swimwear, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].
About Our Products
What types of swimwear do you offer?
We specialize in premium men’s swimwear including:
- Board Shorts (16-21 inch and Surf Shorts up to 15″)
- Briefs, Trunks, and Jammers
- Fitted Trunks and Thongs
- Complete resortwear collection (shirts, shorts, and tank tops)
- Underwear options (Boxer Briefs, Loose Boxers, Jocks)
- Goggles & Accessories
- Convenient Multi-Packs
How do I choose the right size swimwear?
Our swimwear follows standard sizing charts. For the perfect fit:
- Measure your waist at the narrowest point
- Compare with our detailed size chart (available on each product page)
- Consider your preferred fit – we offer both fitted and loose styles
- When in doubt between sizes, we recommend sizing up for comfort
What materials are your swimwear made from?
We use premium fabrics designed for both style and performance:
- Quick-drying polyester/spandex blends
- Chlorine-resistant fabrics for pool use
- UV-protective materials for sun safety
- Soft, breathable cotton blends for resortwear
Shipping & Delivery
Where do you ship?
We offer global delivery to most countries, excluding some Asian regions and remote areas. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.
What are my shipping options?
We provide two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch
Will I have to pay customs fees?
International orders may be subject to customs duties and taxes, which vary by country and are the responsibility of the recipient. These fees are not included in your order total. We recommend checking with your local customs office for estimated charges.
How can I track my order?
You’ll receive a confirmation email with tracking information as soon as your order ships. You can follow your package every step of the way through our trusted carriers’ tracking systems.
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy within 15 days of delivery. To initiate a return:
- Contact our customer service team at [email protected]
- Provide your order number and reason for return
- We’ll guide you through the simple return process
How long do refunds take?
Once we receive your returned items, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Yes! We’re happy to exchange items for a different size or style. Contact our customer service team to arrange an exchange. Please note that exchanges are subject to product availability.
Payments & Security
What payment methods do you accept?
We accept all major credit cards:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for several reasons:
- Insufficient funds
- Bank security measures (contact your bank if you suspect this)
- Incorrect billing information
- International transaction blocks (some banks require authorization)
Customer Service
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
What are your business hours?
Our Oklahoma City headquarters operates Monday-Friday, 9:00 AM to 5:00 PM CST. While we may respond to emails outside these hours, official processing occurs during business days.
Where is your company located?
Men Swimwear Store is headquartered at:
3379 Happy Hollow Road, Oklahoma City, OK 73101, United States
3379 Happy Hollow Road, Oklahoma City, OK 73101, United States
Still have questions? We’re here to help! Contact our customer service team at [email protected] for personalized assistance with your swimwear needs.