Returns & Exchanges

At Men Swimwear Store, we want you to be completely satisfied with your premium swimwear and resortwear purchases. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

• Items must be unused, unworn, and in their original condition with all tags attached
• Items must be in their original packaging
• Proof of purchase is required

How to Initiate a Return or Exchange

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the following information:
   Subject: Return/Exchange Request
   
   Full Name:
   Order Number:
   Item(s) to Return/Exchange:
   Reason for Return/Exchange:
   Preferred Resolution: (Refund/Exchange – if exchange, please specify size/style)
   Contact Phone Number:
2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
4. Ship Your Return: Send the package to our returns center at:
   Men Swimwear Store Returns
   3379 Happy Hollow Road
   Oklahoma City, OK 73101
   USA

   We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable unless the return is due to our error
• For exchanges, we will ship your new item once the return is received and processed

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected] with photos of the damage/defect
• We will arrange for a free return shipping label and expedite your replacement or refund

International Returns

For customers outside the United States:

• You are responsible for all return shipping costs and any applicable customs fees
• We cannot refund original shipping charges for international orders
• Please mark the package as “Returned Goods” to avoid additional customs charges